Home > Windows 8 1 > Windows 8.1 File Explorer Crashes Repeatedly With IPhone Movies (MOV) Files

Windows 8.1 File Explorer Crashes Repeatedly With IPhone Movies (MOV) Files

Thank you! #13 AndrewM96, Nov 28, 2014 MikeHawthorne Essential Member Microsoft Community ContributorJoined:May 25, 2009Messages:6,172Likes Received:328 Hi Just a shot suggestion if you start running into an issue with .mov files Stay logged inLog in with FacebookLog in with TwitterLog in with Google Menu Forums ForumsQuick LinksSearch ForumsHistoryRecent PostsLive StreamUnanswered Threads Media MediaQuick LinksSearch MediaNew Media Resources ResourcesQuick LinksSearch ResourcesMost Active AuthorsLatest That does not work with Windows 8.1 There really needs to be a fix to this. Extract then open. http://themenage.com/windows-8-1/windows-8-1-explorer-exe-does-not-show-all-drive-mappings-over-vpn-explorer-exe-crashes-sometimes.html

If all goes well - paste another and repeat the process to see if there is a corrupt video that is causing problems. Edited by Snowglider Tuesday, March 24, 2015 8:53 PM Tuesday, March 24, 2015 8:52 PM Reply | Quote 1 Sign in to vote MICROSOFT HELP!! dinks7302-03-15, 13:07Came across this article that might do it for you http://www.eightforums.com/tutorials/28025-pc-add-remove-folders-windows-8-1-a.html Don't know if you'll need to set up File History or create a restore point first though. But if it is actually the act of playing the files that is resulting in the crash, then absolutely, do as davehc suggests above and use VLC player.

I don't think the restore points will be any good as they aren't supposed affect personal files. I now have no problems at all viewing files. I upload videos weekly to a local live music club's Facebook page and whilst I could still upload them to FB quickly directly from the iPhone, I couldn't view them on I followed i_Mike's advice and uninstalled both of the updatesKB2975719 andKB2995388, but the crashing persists.

Very bizarre and so frustrating. But it's bad that File Explorer dies when reading properties of a file it can't handle - it should show why the file can't be used and stay alive. Several sites are now suggesting a "solution" consisting ofmanually removing Windows Update fixes. Has anyone tried this with a Win 8.1 N version that comes without the Microsoft Media Player?

I think that link was more about removing all the folders visially so you don't see them all under This PC. Opening in safe mode was weird. if you don't know how to take ownership of files theres a video on YouTube that shows how #20 Steven hughes, Dec 19, 2014 (You must log in or sign up Will now attempt to put the files on my daughters laptop and convert and then put back on my pc.

Thank you to all those who take the time to share info like this. And click OK Close file explorer. All the .mov files have played for me with quicktime - I assume that you have checked your file associations to so that quicktime is the default programme for .mov. My pc says I'm running 8.1 and there is a link below that says get more features with new edition of windows.

It puts the orginal files into a separate directory. Many thanks MattClick to expand... And gave me instructions on how to fix. I'm not so sure that you have no other option but to go back to Windows 8.

Initially removing updates KB2975719 & KB2995388 worked for me but then the issues returned and the updates were no longer there to remove. http://themenage.com/windows-8-1/windows-8-1-samsung-evo-850-crashes-0xc0000001-unsigned.html Go to [email protected]: Beware of that method. Saturday, May 02, 2015 4:41 PM Reply | Quote 0 Sign in to vote I've noticed this recently and it's really frustrating as I have a lot of clips I would dinks7327-02-15, 13:36So now I sem to have the same issue on my daughters laptop, I've opened the files before on my old netbook running XP but not her brand new laptop.

So frustrating as now I have versions that actually work I can't delete the originals! Again, I removed KB2975719 but the movie files keep crashing. Microsoft Customer Support Microsoft Community Forums Resources for IT Professionals   Sign in United States (English) Brasil (Português)Česká republika (Čeština)Deutschland (Deutsch)España (Español)France (Français)Indonesia (Bahasa)Italia (Italiano)România (Română)Türkiye (Türkçe)Россия (Русский)ישראל (עברית)المملكة العربية السعودية (العربية)ไทย Check This Out i am using MP4.

TechNet Products IT Resources Downloads Training Support Products Windows Windows Server System Center Microsoft Edge   Office Office 365 Exchange Server   SQL Server SharePoint Products Skype for Business See all Windows 8.1 File Explorer is unable to read some MOV files, crashes and locks up the computer. If this issue is caused by KB2975719, we may temporary uninstall it, and wait for the new update.

I don't seem to have any other issues relating to Avast or the pc.

I tried accessing the video files after the pc refresh before loading on Avast and they wouldn't open so I'm not sure it is Avast related. I've managed to convert all 10 files into MP4 using Miro and they play OK now. My personal, no muss, no fuss, favorite all around media player. https://www.piriform.com/ccleaner/download vBulletin v3.8.4, Copyright ©2000-2017, Jelsoft Enterprises Ltd.

and when i try to connect to my school wifi it says that is not connected but it is how do i fix that too?Hello NoraV, It looks like your Security Any ideas how I can delete the files that are causing me issues? There seems to be quite a few other people experiencing this issue.  I tried uninstalling some updates as mentioned here: https://social.technet.microsoft.com/Forums/en-US/7ca111ff-8978-4794-945c-5f36edb91786/videos-imported-from-iphone-4s-crashing-explorer-media-player-quicktime?forum=w8itproappcompat and here:  Here are links to other people experiencing this issue:  http://themenage.com/windows-8-1/windows-8-1-crashes-going-into-sleep-mode.html I have the same problem.

Saturday, January 03, 2015 8:28 PM Reply | Quote 0 Sign in to vote Windows 8.1 here, with the same Explorer and built-in Windows image browser app crashing as soon as Whenthey hover the mouse over a MOV file, Windows 8.1 File Explorer crashes repeatedly and the computer become unresponsive. Me personally, I'm moving to a Mac when I next replace my computer.. dialog. #7 Iain, Nov 13, 2014 Iain New MemberJoined:Nov 13, 2014Messages:6Likes Received:0 Further exploration discovers: If I take a problematic file and strip the metadata out of it using the ffmpeg

I've got lots of videos of different types in the Videos folder, some MP4 Video, some QuickTime Movie & some Windows Media/Audio Video File. but unfortunately the MOV files close the converter as well, so getting totally fed up now. I don't think the restore points will be any good as they aren't supposed affect personal files. And where are they located? #15 Steven hughes, Dec 8, 2014 WestLondonGirl New MemberJoined:Nov 11, 2014Messages:5Likes Received:0 I removed these two updates a month or so ago and there's been absolutely

November 30 0 Pixels and size??? Install VideoLAN VLC player. 2. I have emptied it so that only c1500 pics remain and it still crashes repeatedly.